Booth and Partners Pte Ltd | Full time
Service Desk Engineer - EUC
Makati, Philippines | Posted on 04/07/2025
Job Information
- Industry IT Services
- Job Type Full time
- Date Opened 04/07/2025
- Work Experience 1-3 years
- Job Opening Status Job Offer
- City Makati
- State/Province National Capital Region (Manila)
- Country Philippines
- Zip/Postal Code 1229
Job Description
About the Client
Insentra is a global leader in professional and managed IT services, partnering exclusively with IT vendors and partners to deliver exceptional solutions. Insentra has grown to a global industry leader.
Their services include pre-sales, delivery, and support, focusing on enhancing partners' expertise and achieving desired outcomes. Insentra's commitment to security is demonstrated through their ISO certification.
Our people-first culture has made us one of the best places to work, where collaboration, integrity, and growth are at the heart of everything we do.
Responsibilities
- Act as the first point of contact for technical support via web portal, email, or phone
- Perform remote troubleshooting and initial triage
- Identify and apply the best solutions or escalate issues as needed
- Ensure proper ticket management, including documentation, clear handovers, and resolution notes
- Provide L1 support, including basic Microsoft 365, Azure, Citrix, and server administration
- Support Citrix and AVD environments by troubleshooting user issues, ensuring connectivity, and assisting with basic administration
- Conduct daily system health checks, log and respond to findings; escalate where necessary
- Follow existing processes and documented procedures consistently
- Create and maintain knowledge articles and solutions
- Relay client feedback to internal teams and help enhance service efficiency
- Identify and suggest process improvements
- Complete assigned tasks on time while maintaining quality and accuracy
Requirements
Requirements
- 1–2 years of experience in a Helpdesk or Service Desk role
- ITIL v4 certification – not mandatory but highly valued
- Basic knowledge of M365/Entra ID
- Familiarity with Citrix and AVD
- Understanding of secure operations principles (e.g., Zero Trust and Least Privileged)
- Competent written and verbal communication skills in English
- Shift roster: Must be amenable to a 24x7 work environment, including weekends and holidays
Benefits
WHAT WE OFFER:
✔ Work-from-home setup
✔ Great Place to Work-Certified Company
✔ Premium HMO
✔ Holistic employee experience
✔ Rewards and incentives
✔ Monthly engagement activities
✔ Career advancement opportunities
✔ Paid referral program