Accounts Receivable Specialist

Position Summary

We are seeking a highly detail-oriented and proactive Accounts Receivable Specialist to

join our Payments Team in the Philippines. In this role, you will be responsible for managing various accounts receivable functions such as invoicing, payment tracking, collections, and refunds, ensuring all tasks are executed accurately and promptly. You will play a key role in monitoring overdue accounts, resolving payment disputes, and collaborating with internal teams to ensure that financial records remain accurate and up-to-date. This position requires strong communication skills, the ability to solve problems efficiently, and a high level of organizational capability. The ideal candidate will be able to handle a high volume of transactions while maintaining attention to detail and providing excellent customer service.

● Invoicing & Payment Tracking: Oversee and ensure the timely and accurate

invoicing of customer accounts. Track payments to ensure they are applied to the

appropriate accounts and in a timely manner.

● Collections & Refund Processing: Handle the processing of collections and

refunds, ensuring that all payments are recorded and reconciled correctly.

● Aging Reports & Follow-ups: Regularly monitor aging reports to identify overdue

payments. Proactively follow up with customers to ensure timely collection of

outstanding balances and improve the overall collections process.

● Payment Arrangements: Collaborate with customers to make payment

arrangements in accordance with company policies and standard operating

procedures (SOPs), ensuring mutual understanding and compliance.

● Customer Communications: Manage all communications related to accounts

receivable, including responding to customer emails and inquiries, addressing issues

promptly, and maintaining professionalism in all correspondence.

Customer Service & Complaint Handling

● Resolving Inquiries: Provide timely and professional responses to customer

inquiries about overdue accounts or payment disputes. Ensure that customers

receive accurate information and that their issues are addressed effectively.

● Escalation Management: Handle escalated customer situations, including complex

or irate customers, ensuring that customer satisfaction is maintained while strictly

adhering to company policies.

● Empathetic Support: Provide empathetic and solution-oriented support in resolving

disputes or payment issues, ensuring that customer concerns are resolved efficiently

while protecting company interests.

● Customer Service Excellence: Strong communication skills and a customer-first

attitude. Ability to manage customer issues with professionalism and efficiency while

ensuring satisfaction.

● Financial Acumen: Solid understanding of accounts receivable processes, including

invoicing, payment tracking, and collections.

● Attention to Detail: Ability to handle financial transactions accurately and maintain

proper financial documentation without errors.

● Problem-Solving: Strong problem-solving skills, particularly when addressing

complex customer complaints or payment disputes.

● Time Management: Exceptional organizational skills, with the ability to manage

multiple tasks and responsibilities in a fast-paced environment.

● Adaptability & Flexibility: Comfort working in a 24/7 environment with rotating shifts

and changing priorities. Ability to adapt quickly to different operational demands.

● Flexible Scheduling: Ability to work flexible shifts, including working during

weekends and shifting rest days to weekdays, based on operational demand.

● Work Hours: AU Shift: 6:00 AM - 3:00 PM | US Shift: 10:00 PM - 7:00 AM

● Tools (Preferred, but not required): PipeDrive, Stripe, Tableau, G Suite